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Our Return Policy​

Loly Beauty | Loly FZE LLC

Last Updated: [Insert Date]

Contact: beauty@loly.global


1. Shipping Information

Where We Ship

Loly Beauty currently ships to all Gulf Cooperation Council (GCC) countries, including:

  • United Arab Emirates (UAE)

  • Saudi Arabia

  • Kuwait

  • Bahrain

  • Qatar

  • Oman

We do not offer international delivery outside the GCC at this time.

Shipping Fees

Shipping is completely free on all orders — no minimum spend required.

Estimated Delivery Times

  • UAE: 2–3 business days

  • Other GCC countries: Up to 5 business days, depending on the destination

Delivery Attempts

Our delivery partner will attempt delivery up to 3 times.

If all attempts are unsuccessful, the order will be returned to our warehouse and you will be issued a full refund.

Missed Deliveries

If you're not available to receive your order, you may be contacted by phone. Please be sure to provide accurate contact details at checkout.


2. Order Cancellation

If you wish to cancel your order, please contact us immediately at beauty@loly.global.

  • If the order hasn’t been processed yet, we will cancel it and issue a full refund.

  • If your order has already been shipped, it will be handled as a return.

3. Return Policy

We want you to love everything you order from us. If something isn’t right, we offer free returns at any time — no time limits and no pressure.

Return Conditions

  • We accept returns on unopened and gently used items.

  • Original packaging is not required.

  • A simple email with your order number is enough to get started.

To initiate a return, email us at beauty@loly.global.


Return Shipping Costs

Return shipping is 100% covered by us.


4. Refunds

Once we receive your returned item(s), we’ll process your refund to the original payment method.

You’ll receive a confirmation email once the refund is complete.

5. Exchanges

Want something else instead? No problem — we offer easy exchanges.

You can exchange for:

  • A product of equal value

  • A lower value item (we’ll refund the difference)

  • A higher value item (you’ll just pay the difference)

Need Help?

Reach out to us at beauty@loly.global — we’re here to help.